Terms of Service

Welcome to Frolax. These Terms of Service ("Terms") govern your access to and use of the Frolax website and any digital products or services we sell, including templates, plugins, components, applications, source code, and custom design and development services (collectively, the "Services"). By using the Services or purchasing a product, you agree to these Terms.

1. Who we are

"Frolax", "we", "us", and "our" refer to the operator of frolax.agency, a business based at:

Bonding Touch, House #03, Road #01, Nazrul Chattar, Mulatol Pakar Matha, Rangpur 5400, Bangladesh.

You can reach us at hello@frolax.agency or +880 1322 635808.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from us. By placing an order you confirm that the information you provide is accurate and that you are authorized to use the payment method submitted at checkout.

3. Products and services

Frolax sells a range of digital products and services, including but not limited to:

• Templates and themes for platforms such as Framer and Webflow.
• Plugins and components for design and development tools.
• Web applications and source-code products (for example, Laravel applications).
• Mobile applications.
• Custom design, development, and agency services.
• Subscription-based products and software-as-a-service offerings, where available.

Each product page lists what is included, the applicable license, and any product-specific terms, refund rules, or usage limits. Where a product page conflicts with these Terms, the product page controls for that product.

4. Pricing

Prices are listed on the product page in U.S. dollars unless stated otherwise and are exclusive of any taxes, VAT, GST, or duties that may apply in your jurisdiction. Where we sell through a merchant of record (such as Paddle), applicable taxes are calculated and added at checkout by that merchant. We may change prices, product descriptions, or availability at any time, but changes will not affect orders already placed.

5. Orders and payment

Payments are processed by our payment partners, currently Stripe and Paddle. We may add or change payment partners from time to time; the partner used for your purchase will be shown at checkout.

When you pay through Paddle, Paddle acts as the merchant of record and the seller of the product to you. Paddle handles billing, taxes, and receipts under its own terms. When you pay through Stripe, the charge is processed on our behalf and may appear on your card statement under a different legal name than "Frolax".

By submitting a payment you authorize the relevant payment partner to charge the amount shown at checkout. Orders are confirmed once payment is captured and a confirmation email is delivered to the address you provided. If a payment is declined, reversed, or charged back, your access to the product may be suspended or revoked.

6. Delivery

Because our products are digital, delivery happens electronically. After successful payment we email a receipt and access link to the address you submitted at checkout. Delivery of source-code products may include a license key, download link, or repository access, as described on the product page. If you do not receive your email within a reasonable time, please check your spam folder and then contact us.

7. License

Your use of any product you purchase is governed by our License Agreement, together with any product-specific license terms shown on the product page. The License Agreement forms part of these Terms.

8. Refunds

Refund eligibility depends on the product. Full details, including which categories of products are refundable and how to request help, are in our Refund Policy.

9. Custom and agency services

When you engage Frolax for custom design, development, or agency services, the scope, deliverables, timeline, fees, payment schedule, and intellectual-property arrangement are set out in a separate written quote, proposal, or statement of work that you and Frolax agree to in writing (including by email). That document, together with these Terms, governs the engagement. Where it conflicts with these Terms, the signed scope document controls.

Unless your scope document says otherwise, intellectual-property rights in custom deliverables transfer to you on full payment of the agreed fees. Until then, all work product remains the property of Frolax. Pre-existing materials, libraries, and tooling owned by Frolax remain the property of Frolax and are licensed to you for use in the deliverable on a non-exclusive basis.

10. Acceptable use

You agree not to: (a) resell, sublicense, or redistribute our products as your own except as expressly permitted by the License Agreement; (b) use the Services to violate any law or third-party right; (c) attempt to interfere with the security or operation of the Services, including by reverse-engineering license-key systems, bypassing access controls, or removing copyright notices; (d) use automated tools to access the Services in a way that imposes an unreasonable load; or (e) use the Services to build a product that competes directly with Frolax products by reselling substantially the same content.

11. Intellectual property

All content on the Services — including templates, design files, source code, copy, logos, and the Frolax brand — is owned by Frolax or its licensors and is protected by copyright and other intellectual-property laws. Nothing in these Terms transfers ownership to you; we only grant the rights described in the License Agreement or in a signed scope document for custom services.

12. Intellectual-property complaints

We respect the intellectual-property rights of others and expect our users and customers to do the same. If you believe that material on the Services or in a Frolax product infringes your copyright or another intellectual-property right, send a notice to hello@frolax.agency with the following:

• A description of the work you claim has been infringed.
• The URL or location of the allegedly infringing material on the Services.
• Your contact information (name, email, and address).
• A statement that you have a good-faith belief that the use is not authorized by the rights holder, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf.
• Your physical or electronic signature.

We will review valid notices and take appropriate action, which may include removing the material and, where appropriate, terminating the account of a repeat infringer. Submitting a knowingly false notice may expose you to liability.

13. Third-party services

We rely on third parties to operate the Services, including payment processors (Stripe, Paddle), email delivery (Mailgun), hosting and infrastructure (DigitalOcean), and the platforms our products are built for (such as Framer and Webflow). Their terms and privacy policies apply to their portions of the experience.

14. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or compatible with every version of every third-party tool. Where the law of your country gives you mandatory consumer warranties that cannot be excluded, those rights are not affected by this clause.

15. Limitation of liability

To the maximum extent permitted by law, Frolax will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data arising out of your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us for the product or service that gave rise to the claim in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Termination

We may suspend or terminate your access to the Services if you breach these Terms or the License Agreement. Sections that by their nature should survive termination — including license restrictions, intellectual property, disclaimers, limitation of liability, and dispute resolution — will continue to apply.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when the latest version took effect. Material changes will be highlighted on this page. Continued use of the Services after an update means you accept the revised Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-law principles. The competent courts in Rangpur, Bangladesh have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services. If you are a consumer resident in the European Economic Area, the United Kingdom, or another jurisdiction whose laws give you the right to bring proceedings in your local courts or to rely on mandatory consumer protections, those rights are not affected by this clause.

19. Contact

For questions about these Terms, email hello@frolax.agency.